Our response to COVID-19

Prep

Wood:When painting timber that has never been painted before, a light sand is required to create a key in the surface and also to even the surface.  Ensure you remove any flaking paint of wood chips with sanding prior to priming.  If you are painting a previously painted item and the surface is sound i.e. no bubbles, chipping or wax then a light sanding is sufficient before painting.  Should the wooden surface you are painting be waxed then you would need to sand the piece completely prior to priming.  

Walls: When preparing walls prior to painting a light sand is recommended once all holes and imperfections are filled and dried.  It is not necessary to sand your walls if you are not filling in any holes.

Exterior walls:There are many reasons paint may flake on exterior walls, often on the most weather beaten side of the house or walls. There are many reasons for flaking to occur some of which are the presence of mould or mildew, a build-up of salts known as efflorescence, or moisture trapped in the surface beneath.  If you are looking to repaint an exterior wall surface that has flaking paint you must remove any loose flakes.  We recommend using a wire brush, scraper or power washer to remove these flakes.  Once the surface is sound it should be treated accordingly, biological growths must be removed using our Fungicidal Wash as per instructions.  A coat of our Stabilising Solution, a clear primer with a thin watery appearance, is ideal for stabilising powdery or chalky surfaces or on masonry or absorbent surfaces. Once treated, paint the area with two coats of our Weather Exterior Masonry finish in your desired colour. 


Interior walls and ceilings:Peeling, bubbling and cracking occur on interior walls when there is a lack of adhesion between the paint and the surface.  There are a number of factors that can cause this but when we look to interior walls and ceilings, moisture and excessive condensation are the number one causes.  More often than not if there is flaking on interior walls or ceilings it is more than likely in the kitchen or bathroom.  In high moisture areas such as kitchens and bathrooms it is crucial to ensure you have adequate ventilation, without it flaking or bubbling may be a recurring problem in this area. When water penetrates through the coats of paint, it causes the layers to separate and detach from the surface. This results in bulging, cracking, and finally, peeling.   If you are looking to repaint an interior wall that has flaking paint you must remove any loose flakes.  We recommend using a scraper or sandpaper to remove these flakes.  Once the surface is sound it should be treated accordingly, any imperfection should be filled and the wall should be primed with PRIME4 where needed.  Once treated, two coats of Interior Matt, Ceramic Matt, or Soft Sheen in your desired colour should be applied to the wall.  For areas with poor ventilation consider using Soft Sheen finish.


Interior/Exterior wood: If you are looking to repaint timber that has flaking paint you must remove any loose flakes.  We recommend using a scraper or sandpaper to remove these flakes.  Once the surface is sound it should be treated accordingly, any imperfection should be filled and lightly sanded.  The surface must be primed prior to painting, take a look at our Prime guide here (link to prime guide image) to ensure you are using the best primer for the type of substrate.  Follow with two coats of either Eggshell, Satin, Gloss, or Woodcoat (exterior only) in your desired colour.

Prime

Primer is required to create a sound surface for paint to adhere to.  For example, a primer is required on newly plastered walls (PRIME4), when painting varnished timber or a similar surface where superior adhesion is required (PRIME2),  when painting over hardwoods or stained surfaces (PRIME1) or when painting exterior hardwoods or laminates (PRIME3). 

For a full list of when, where and which primer you should use please refer to our Prime Key.

The Colourtend Prime range of primers is the next generation of primer technology, specifically formulated to utilise cutting edge coating innovations.

Prime 1: Acrylic - Locks out stains

Locks out difficult stains: Tannins + knots

Water, smoke + nicotine.

Multi-surface + multi-purpose

Low odour, fast-drying + clean up with water.

Prime 2: Epoxy - Superior Adhesion

Adhesion to difficult surfaces: laminate, MDF, gloss paint, varnish +  stainless steel

Anti-corrosive

Low odour, easy to use + clean up with water.

Prime 3: Stains + Adhesion

Excellent tannin blocking for Interior + exterior wood

Excellent Adhesion+ Coverage

Can be used at low temperatures

Clean up with white spirit

Prime 4: Primer  undercoat

 Binds + primes new plaster

Excellent adhesion for all masonry – the perfect base for your topcoat

Interior + exterior

Breathable coating

Clean up with water

PRIME1 -Single coat at standard thickness. Touch Dry: 30 minutes depending on temperature and humidity. Recoat: 60 minutes, depending on drying conditions. For oily stains such as cedar or redwood it is recommended to recoat after 24 hours. The dry primer film develops full adhesion after 7 days


PRIME2 -Single coat at standard thickness. Touch Dry: 20-30 minutes depending on temperature and humidity. Recoat: 45-60 minutes, depending on drying conditions. The dry primer film develops full adhesion after 7 days.


PRIME3 - Single coat at standard thickness. Touch Dry: 1-2 hrs Recoat: 4-6 hrs, depending on drying conditions. For oily stains such as cedar or redwood it is recommended to recoat after 24 hours. The dry primer film develops full adhesion after 7 days.


PRIME4 -At ambient temperature (20-23 ° C) : Touch dry: 2-4 hours depending on film thickness and drying conditions. Re-coat after 4-6 hours. NOTE: Do NOT apply if surfaces are in poor drying conditions. Do NOT apply in temperatures below 10ºC or above 25 ºC. Cool conditions and high humidity will lengthen drying times. Air ventilation will help improve drying conditions.

Paint

We would recommend assessing the surface that you are painting before choosing a finish. Our finishes are designed for different surface types. 

Interior Finishes:

Ceramic Matt -Washable and stain resistant finish with a completely flat matt finish.

Interior Matt -Wipeable finish with a smooth matt finish.

Soft Sheen -Wipeable finish with a gentle, illuminating finish.

Trim Finishes:

Eggshell (both interior and exterior use) -For Wood and Metal, A gentle finish that has a tough, easy-clean finish.

Satin (both interior and exterior use) -or Wood and Metal, A lower sheen finish than gloss.

Gloss -(both interior and exterior use) - For Wood and Metal, Superb high-gloss finish. 

Interior Matt -Touch dry: 2-4 hours depending on film thickness and drying conditions. Re-coat after 4-6 hours. Full paint properties do not develop for a minimum of 7 to 10 days after application (depending on drying conditions). The paint should not be washed before this time has elapsed. NOTE: Do NOT apply if surfaces are in poor drying conditions. Do NOT apply in temperatures below 10ºC or above 25 ºC. Cool conditions and high humidity will lengthen drying times. Air ventilation will help improve drying conditions.

Ceramic Matt -Touch dry: 2-4 hours depending on film thickness and drying conditions. Re-coat after 4-6 hours. Full paint properties do not develop for a minimum of 7 to 10 days after application (depending on drying conditions). The paint should not be washed before this time has elapsed. NOTE: Do NOT apply if surfaces are in poor drying conditions. Do NOT apply in temperatures below 10ºC or above 25 ºC. Cool conditions and high humidity will lengthen drying times. Air ventilation will help improve drying conditions. 

Soft Sheen -Touch dry: 2-4 hours depending on film thickness and drying conditions. Re-coat after 4-6 hours. Full paint properties do not develop for a minimum of 7 to 10 days after application (depending on drying conditions). The paint should not be washed before this time has elapsed. NOTE: Do NOT apply if surfaces are in poor drying conditions. Do NOT apply in temperatures below 10ºC or above 25 ºC. Cool conditions and high humidity will lengthen drying times. Air ventilation will help improve drying conditions.

Weather Masonary -Touch dry: 2-4 hours depending on film thickness and drying conditions. Re-coat after 4-6 hours. Full paint properties do not develop for a minimum of 7 to 10 days after application (depending on drying conditions). NOTE: Do not apply if surfaces are wet or in poor drying conditions. Do not apply at temperatures below 10°C or relative humidity above 80%.

Eggshell Finish - Touch dry: 2-4 hours depending on film thickness and drying conditions. Re-coat after 6-8 hours. Full paint properties do not develop for a minimum of 7 to 10 days after application. Do not apply below +5ºC.

Gloss Finish -Touch dry: 2-4 hours depending on film thickness and drying conditions. Re-coat after 6-8 hours. Full paint properties do not develop for a minimum of 7 to 10 days after application. Do not apply below +5ºC.

Satin Finish - Touch dry: 2-4 hours depending on film thickness and drying conditions. Re-coat after 6-8 hours. Do not apply below +5ºC.

Colourtrend products are suitable for brush, roller, or spray application.  For spray application: Airless or air assisted airless, pressure pot.

Clean equipment with water immediately after use. Replace lid on can and stir thoroughly before re-use.


Unfortunately, we do not recommend using our paint for flooring, as our paints do not contain anti-slip properties. 

With the right preparation and primer, it is possible to paint your wall tiles, not floor tiles (Please read previous question). We recommend cleaning your tiles thoroughly beforehand, especially in the kitchen. We would advise using an excellent degreaser or sugar soap. Then apply Prime 1 to your tiles and follow with a trim finish of your choice.

Our typical coverage is 10-15m²/L. Coverage is dependent on substrate. We always recommend using two coats to achieve the finish you desire.

Colour

As we have over 2,000 colours available, it can be difficult to replicate certain RAL colours.  People often look for RAL matches if a spray compatible paint is required.  It’s important to remember that our paint can be sprayed, rolled or brushed.

Our fandecks are available for purchase for €20.00, please contact info@colourtrend.ie.

General

Delivery from our website can take up to 5 working days. However, during our busy periods, delivery can take longer than usual. If you haven't received your order within the 5 working days, please contact info@colourtrend.ie.

Care and attention goes into the creation of all our products at Colourtrend General Paints, and we want you to enjoy our products too. We strongly advise reading our returns policy in full before making a purchase on our website.

Special Notice Regarding Returns—Please Read Before Purchasing Online

Under European Law, the Consumer Rights Directive ensures a consumer’s rights are protected when you buy from businesses based in the EU, and it is our duty to inform you (Directive on Consumer Rights, Art. 6.1.k) that because all of our tinted paints are bespoke and made to the customer’s order, we cannot offer returns on our paint bought online (or in store).

Colourtrend General Paints is exempt from the 14 day ‘cooling off’ period consumers usually have under European Law. This exemption can be found under the Directive on Consumer Rights, Article 16 sub C:

“Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following:

(c) the supply of goods made to the consumer’s specifications or clearly personalised.”

The Consumer Rights Directive can be found on the EU website HERE.

We strongly advise that customers order tester pots or A5 Real Paint Panels prior to purchasing cans of paint, as all sales are final.


However, if your goods are late, or a problem is encountered with our paint, you are entitled to the following rights:


The Right To Cancel A Contract If Products Do Not Arrive Within 30 Days Of Order

All customers should receive the goods no later than 30 days from the date of purchase, unless for some reason an alternative date has been agreed. However, in the unlikely event that the goods are not delivered within this time frame, we advise contacting us as soon as possible to arrange another date for delivery that is suitable for you, or at this point you also have the right to cancel the contract and receive a full refund due to the delay.

Whereby the contract is cancelled due to delay in excess of 30 days, we are obliged to refund you any money that you have paid for products within 14 days of cancellation.


The Right To Return Something That Is Faulty

If you buy something through distance selling, such as online or over the phone, and it turns out to be faulty, then your consumer rights are the same as if you bought it in a shop.

However, it is important that our customers are made aware that the adhesion of paints and primers are subject to the surrounding conditions. Proper surface preparation is crucial to maximum finish performance. The durability of our products can be impaired by an unsound or poorly prepared surface. Surfaces must be clean, dry and sound before painting, and paint must be stored upright, in dry condition and away from freezing or close to freezing temperatures. We also strongly advise all users to refer to our most up-to-date application advice on the paint you are using before application. 

If for some reason you find a problem with any of our products, you are required to contact our Customer Support Executive. These conversations are dealt with personally and on a case-by-case basis in a very timely manner. Depending on the issue at hand, expert advice is sought from our chemists and technical team, and our Customer Support Executive will maintain contact with you throughout the investigation into the problem until any issues have been resolved—either through returns, refund, swap or simply expert advice on correct surface preparation, ambient temperatures and air flow for maximum finish performance.

Please contact us on info@colourtrend.ie or phone +353 1 628 8224 if you encounter any issues.


A list of your rights when shopping online are available at HERE.

If you are in doubt about any part of our returns policy, please do not hesitate to contact us on info@colourtrend.ie or phone +353 1 628 8224 and we will be happy to help.

We have over 170 stockists and 7 stores nationwide.